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Comfort Visits
+ Urgent Care

Between appointments, things happen. A wire shifts, a bracket comes loose, a spot starts to rub. It doesn’t have to wait and it doesn’t have to stress you out. We offer complimentary comfort visits so you can get relief quickly and keep your treatment moving forward.

When something's poking, broken, or just doesn't feel right, we're here.

Broken brackets, poking wires, and soreness after an adjustment are some of the most common things that come up during orthodontic treatment, and most of them are easier to manage than you might think. Whether you need a quick fix at home, a same-day comfort visit, or just a little reassurance that everything is okay, we’ve got you.

Below you’ll find everything you need to know about handling common orthodontic issues, when to call us, and when something actually needs more immediate attention. We keep time set aside every day for exactly these moments, and your comfort visits are always complimentary at Massey Orthodontics.

At-Home Remedies: Try This First

A lot of common issues can be handled right at home with a little wax and some patience. Here’s what we recommend.

Poking Wire or Sharp Edge

Dry the area with a tissue, then roll a small piece of orthodontic wax between your fingers until it's soft. Press it gently over the sharp spot, and it should smooth things right out.

Loose Bracket On the Wire

Leave it where it is and cover it with wax for comfort. Try not to wiggle it. Just give us a call the next business day and we'll get you taken care of.

Wire Shifted Out of Place

Try using clean tweezers to gently tuck it back into position. Broken wires can be clipped with clean fingernail clippers to make comfortable until next business day.

Soreness and Discomfort

This is completely normal and it won't last. Rinse with warm salt water a few times a day and over-the-counter pain relievers can take the edge off those first couple of days.

Call During Office Hours

  • A wire that keeps poking even after you’ve covered it with wax
  • A bracket that has completely come off the tooth
  • Broken or lost elastic buttons, separators, or other small appliances
  • An Invisalign attachment that has come off  (keep wearing your aligners full time until we see you)
  • A retainer or aligner that is cracked, lost, or no longer fitting the way it should
  • An aligner that is lost or broken go to the next aligner and wear for the required time typically one week plus the days missed with the lost or broken aligner. As long as the aligner fits well continue switching out aligners as prescribed. No need to call or come in for an appointment.
  • An appliance that is completely out. Stop wearing any other appliances or elastics and bring appliance extra visit once schedule.

Call After Hours
Emergency Line

Call 806-799-6780 and follow along through the options. 

  • A loose appliance that is hanging off one side of your mouth
  • Trauma to the mouth, teeth, or jaw from a fall or accident
  • A broken Herbst or Forsus appliance
  • A baby tooth that has come out but is still caught on the wire
  • A wire that has shifted and is pressing into soft tissue

Head to
Urgent Care

Head to Urgent Care or the ER, then let us know first thing the next morning:

  • Severe pain that isn’t responding to over-the-counter medication
  • Trauma to the face or jaw from a fall or accident
  • Swelling, abnormal bleeding, or any signs of infection around your mouth or face
  • A wire or piece of an appliance that is embedded in soft tissue and can’t safely be removed at home

Still Not Sure? Just Call Us.

We want every patient to feel supported throughout their smile journey. Our team is available during office hours to answer questions and guide you through your treatment. If you are unsure of where your concern falls on this list and would like some guidance after hours, give us a call. 
Schedule a Comfort Visit